At jollibe77, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine regulations. Please read this document carefully before using the jollibe77 platform.
Six core commitments that define how we handle your personal information.
All data transmitted between your device and jollibe77 servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
jollibe77 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, comply with legal obligations, and improve your experience.
jollibe77 processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and the implementing rules of the National Privacy Commission (NPC) of the Philippines.
You have the right to access, correct, delete, and port your personal data. You may also object to or restrict certain types of processing. jollibe77 will respond to all data rights requests within 15 business days.
jollibe77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years after account closure for regulatory compliance.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, jollibe77 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach.
This Privacy Policy is issued by jollibe77 ("jollibe77," "we," "us," or "our"), the operator of the online casino platform accessible at jollibe77.com (the "Platform"). jollibe77 acts as the personal information controller in respect of the personal data collected through the Platform, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA").
This Policy applies to all personal data collected from players, prospective players, and visitors to the Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, or any other part of the Philippines or beyond.
This Privacy Policy should be read alongside the jollibe77 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.
jollibe77 collects the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | GCash account name, bank account details, transaction history | Deposits & withdrawals |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | During gameplay |
| Technical Data | IP address, device type, browser, operating system, cookies | Platform access |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods | Responsible gaming tool usage |
jollibe77 does not collect special categories of sensitive personal data (e.g., health data, biometric data, religious beliefs) unless specifically required for responsible gaming assessments and with your explicit consent.
jollibe77 collects personal data through the following means:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, and session duration. See Section 7 for more detail on cookies.
Data received from third parties in the course of operating the Platform, including identity verification providers (for KYC), payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory authorities where required by law.
jollibe77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jollibe77 uses your personal data for the following purposes:
jollibe77 will never use your personal data for purposes incompatible with those stated in this Policy without first obtaining your consent or establishing another valid legal basis.
jollibe77 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary and on a need-to-know basis:
Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.
Where required by applicable Philippine law or a valid legal order, jollibe77 may disclose personal data to regulatory bodies (including PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or law enforcement agencies.
In the event of a merger, acquisition, or sale of all or part of jollibe77's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
jollibe77 may share your data with other third parties where you have given your explicit consent to such sharing.
jollibe77 requires all third-party recipients of your personal data to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable law.
jollibe77 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies help us remember your preferences, keep you logged in, and understand how you use the Platform.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
jollibe77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While jollibe77 takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, please contact our support team immediately.
jollibe77 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | PAGCOR regulatory requirements & AML obligations |
| Financial Transaction Records | 5 years from transaction date | BIR tax obligations & AMLC reporting |
| Gaming History | 3 years from session date | Dispute resolution & responsible gaming monitoring |
| Support Communications | 2 years from last interaction | Dispute resolution & service improvement |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent under RA 10173 |
| Technical & Log Data | 12 months | Security monitoring & fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by jollibe77:
To exercise any of your data rights, please contact our Data Protection Officer using the details in Section 13. jollibe77 will respond to all verified data rights requests within 15 business days. We may need to verify your identity before processing your request.
The jollibe77 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. jollibe77 does not knowingly collect personal data from individuals under the age of 21.
If jollibe77 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage individual will be returned; any winnings will be forfeited.
If you are a parent or guardian and believe your child has registered an account with jollibe77, please contact our support team immediately so we can investigate and take appropriate action.
jollibe77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
Where changes are material — meaning they significantly affect your rights or how we use your data — jollibe77 will notify registered players by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. For non-material changes, the updated Policy will be posted on this page and will take effect immediately upon posting.
Your continued use of the jollibe77 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jollibe77 handles your personal data, please contact our Data Protection Officer (DPO):
jollibe77 aims to respond to all privacy-related enquiries within 15 business days. For urgent data security concerns, please use live chat for the fastest response from our Filipino support team.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been respected. Information on how to file a complaint is available on the NPC's official website.
Your data is safe with us. Join thousands of Filipino players who trust jollibe77 for a secure, fair, and exciting online casino experience — with instant GCash payouts and 24/7 local support.
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